WHEN WILL I RECEIVE MY ORDER?
We try our best to get all orders shipped within one to two weeks of receiving your order. This time may vary depending on order size and current order volume. The announcement bar on the top of the website is updated daily and will give you an updated and current processing time. Shipping times vary greatly based on location and mail class chosen at check out.
WHAT IF I NEED MY ORDER BY A SPECIFIC DATE?
If you need your order by a specific date, we recommend reaching out to us before placing your order. This way we can make the proper arrangements.
WHAT IF MY ORDER SHOWS UP DAMAGED?
All orders are packaged carefully but sometimes things do go wrong. If your item was received damaged, please contact us within a week of receiving your order so we can work out a solution.
DO YOU ACCEPT RETURNS?
All bandanas, bow ties and sailor bows are made specially for you and your pet! Due to this we unfortunately can not offer exchanges, returns or cancellations. We urge everyone to please double check all the order details (items, sizing, customization etc.) before placing their order. Unless your item is deemed defective or not matching order specifications upon arrival, we cannot offer returns and/or refunds. If you have any questions, please do not hesitate to reach out!
HOW CAN I MEASURE MY PET'S NECK SIZE FOR A BANDANA?
Grab a measuring tape and loosely measure your pet's neck where you would like your bandana to sit. Do you have a fluffy dog? Either measure around their fur or add approximately 2" to their neck size. If in between sizes, please order a size up.
HOW CAN I MEASURE MY PET'S NECK SIZE FOR A BOW TIE?
Measure your pet's neck a little tighter than you would with a bandana or measure their collar. If in between sizes, please order a size down.