Store Policy

SHIPPING AND PROCESSING

* Estimated processing time for orders placed is one to two weeks. This time may vary depending on order size and current order volume.

* Estimated shipping time depends on location and shipping method chosen during checkout. Domestic First Class Mail can take anywhere from 3-7 days and Domestic Priority Mail 2-3 days. Feel free to contact us if you require a more specific estimate.

* Buyers are responsible for any customs and import taxes. 

* Once a package is in the possession of the shipping carrier we can not be held responsible for any losses, delays or damages. While we will always help in locating a lost or missing package, we can't guarantee a specific outcome. 

* USPS First Class Mail comes with a tracking number but no package insurance. Please consider choosing added insurance or upgrading your order to USPS Priority Mail if you would like your packages to be insured up to the items' value. We can not replace orders that are lost and uninsured. 

 

RETURNS AND EXCHANGES

* Due to the made to order nature of the products, we unfortunately we do not accept returns and/or exchanges. If upon receiving your items they are deemed defective or not matching order specifications, please contact us immediately so we can find and agreeable solution.

 

PRIVACY POLICY

* We will only use your contact information to contact you about your order, fulfill your order or for legal purposes.

* We may use your email address for email marketing but only if you allowed us to do so. You can always unsubscribe.

 

DISCLAIMER

* All items are handmade. Due to this pattern placement will vary and colors may be slightly different than pictured.

* Bow ties and bandanas are NOT toys and your pet should not be left unattended while wearing them.

* Bow ties and bandanas are accessories and do not replace a collar. Leashes should never be attached to the neck elastic or bandana.

* PawTies and it’s vendors can never be held responsible for any damage done to any animal(s) due to misuse of the products.

* Pets should never be wearing bow ties and/or bandanas during playtime as these items may cause a hazard.

* All bow ties photographed are a size LARGE. All bandanas photographed are a size SMALL. Please note that when ordering a different size, pattern will look smaller or larger than pictured.

* Measurements on sizes might be slightly larger or smaller.