SHIPPING AND PROCESSING
* Estimated processing time for orders placed is one to two weeks. This time may vary depending on order size and current order volume.
* Transit time for Domestic USPS First Class averages 3-5 business days, but can take up to 1 week or more. USPS Domestic Priority Mail transit time can be anywhere from 1-3 business days, depending on location. During and around Holiday Seasons these transit times may be longer. All orders are shipped from NYC.
* Orders shipping to a location outside of the USA may take 2-3 months to be delivered. During and around Holiday Seasons these transit times may be longer. For International orders using a courier or other shipping service that is not purchased through PawTies; we cannot be held responsible for any damaged, delayed or missing packages once the USPS tracking number shows delivered. It is the customer's sole responsibility to make sure any 3rd party shipping service is reliable.
* Buyers are responsible for any customs and import taxes.
* Once a package is in the possession of the shipping carrier we cannot be held responsible for theft, losses, delays and/or damages. While we will try to help in locating a lost or missing package, we can't guarantee a specific outcome.
* USPS First Class Mail comes with a tracking number but NO package insurance. This is a policy implemented by USPS, not by PawTies. The USPS will not refund orders that are deemed damaged, stolen, delayed or lost if the First Class Mail package is not insured. You can purchase insurance at check out to insure your package up to it's items' value. This is an insurance option offered by USPS and any claims to this policy will have to be made with the USPS. We HIGHLY recommend purchasing the insurance or upgrading your order to Priority Mail or UPS.
RETURNS AND EXCHANGES
* All bandanas, bow ties and sailor bows are made specially for you and your pet! Due to this we unfortunately cannot offer and/or accept exchanges, returns or cancellations on these items. We urge everyone to please double check all the order details (items, sizing, customization etc.) before placing their order. Unless the product is deemed defective or not matching order specifications upon arrival, we cannot offer returns and/or refunds.
* Collars, leashes and harnesses can be exchanged for a different size within 7 days of receiving the item only if the item is unused. If we should receive returned product(s) with fur attached to them, or showing other signs of wear, there will be a $5 surcharge deducted per item found in this condition.
* The customer will be responsible for returning the product(s) (in unused condition and within 7 days of receiving them) and shipping cost of replacement product. If you would like to initiate a replacement, please email us at firstname.lastname@example.org with your full name and order number. Once we receive your product(s) we will generate an invoice for shipping cost of mailing the replacement back to you. If this invoice is not paid within 7 days, we will issue a refund to the original payment method minus a 20% restocking fee per item.
* We reserve the right to reject any product exchange if it does not meet the criteria stated in our policy.
* We will only use your contact information to contact you about your order, fulfill your order or for legal purposes.
* We may use your email address for email marketing but only if you allowed us to do so. You can unsubscribe at any time.
* Pattern placement on items will vary and colors may be slightly different than pictured.
* Bows and bandanas are NOT toys and your pet should not be left unattended while wearing them.
* Bows and bandanas are accessories and do not replace a collar. Leashes should never be attached to the neck elastic or bandana.
* PawTies and it’s vendors can never be held responsible for any damage done to any animal(s) due to misuse of the products.
* Pets should never be wearing bows and/or bandanas during playtime as these items may cause a hazard.
* All bow ties photographed are a size LARGE. All bandanas photographed are a size MEDIUM. All sailor bows photographed are a size SMALL. Please note that when ordering a different size, pattern will look smaller or larger than pictured.
* Measurements on sizes might be slightly larger or smaller.
* No items is indestructible. It is the customer's sole responsibility to regularly check their pet's collar, leash and/or harness for suitability and normal occurring wear and tear.
* Items should not be submerged in water.